Waitlists and VIPs


Callie is the Senior Events Coordinator on her student government. She plans senior events throughout the year, but the biggest event is Senior Ball. Hosted each spring, the event includes a night of wine and dancing for 1,000 members of the senior class. Due to chaperone restrictions, venue requirements, and transportation issues, attendance cannot exceed 1,000 students. Each year, about 100 seniors who wanted to attend Senior Ball must be turned away.

This year, the number of seniors who could not get tickets is even greater. The event sold out in two hours, and the line to purchase tickets was wrapped around the block. Callie had to turn away many seniors, including a few of her close friends. As she goes through the list of attendees a few days before the event, Callie realizes that there were some errors in data entry and five tickets remain. Since there was no possibility of adding additional spaces, Callie did not create a waiting list. Callie immediately thinks of her friends. She knows that there are other seniors who desperately want tickets, but she could easily fill the spots from only her friend group. Callie wonders if she can just distribute the tickets to her friends. They really want to go, and she wants them to be there. Callie spent the last several months working on the event, and thinks she deserves to have all her friends there to share it with her.

She knows she could send an email to the senior class and create a waiting list, and draw names from the people who respond, but with only a few days before the event, Callie doesn’t feel that she has the time. She has to visit the venue, establish the set-up, confirm all the contracts and reservations, train volunteers for the event check-in, and make sure each participant has turned in their waivers. She knows that she’ll receive hundreds of responses about the tickets, and creating the waiting list will detract from her ability to prepare for a great event. For just five tickets, it doesn’t seem worth the extra work.

What would you do in Callie’s situation? Is it fair to give the few extra tickets to friends, without extending the opportunity further? Can you extend the benefits of your student government position to your friends? When does it go too far?

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